Refund policy

Returns & Refund Policy

We want you to feel good about your Patchmi order. If something's not right, here's how returns work.

Change of mind. We accept returns within 30 days of delivery on unused, unopened patches in their original, sealed packaging. Because our patches are a skin-contact product, we can't accept opened or used packs back for hygiene and safety reasons — this doesn't affect your rights under Australian Consumer Law for faulty or defective goods (see below).

How to start a return. Email hello@patchmi.com with your order number and we'll send you the next steps.

Return shipping. Return postage is the customer's responsibility, unless the return is due to our error, a mismatched item, or a defective product — in which case we cover the cost.

Refunds. Once we receive and inspect your return, we'll process your refund to your original payment method, usually within 5–7 business days. You'll get an email once it's on its way.

Faulty or damaged items. If a patch arrives damaged, faulty, or not as described, contact us straight away at hello@patchmi.com with your order number and a photo where possible — we'll sort out a replacement or refund.

Subscriptions. You can pause, skip, or cancel a Subscribe & Save subscription at any time from your account, with no lock-in. Cancelling a subscription doesn't automatically refund orders already shipped.

Your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure. Nothing in this policy limits or excludes these statutory guarantees.